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FAQs

If you don't see your question here, send us an email and we'll get back to you ASAP.

How do I log in to my Workamajig account?

Each of our clients receives their own unique and secure login URL. If you can't find yours, contact Workamajig support and we'll give you a hand.

Do I need to use browser or flash plugins?

Nope, you're good! Workamajig Platinum is build completely in HTML5.

Workamajig is web-based. Are there other ways to access the system?

Yes. You can host the software on your own internal server or Workamajig® can host it for you.

What are the minimum system requirements for computers running this software?

Workamajig is designed to work with the latest Operating Systems and Browsers. This includes the current versions of Chrome, Firefox, Safari and Edge for Mac and Windows. Note: Edge is Windows 10 only.

What is the recommended system configuration for servers?

The minimum hardware configuration for the server can be found here: Read More About Server Requirements

What is Workamajig doing to meet the new GDPR requirements?

Workamajig has contracted with Creative Breakthrough’s Inc. (CBI) to achieve the following: 

  • Validate business processes and workflows which transmit, process, or store data within scope of the General Data Protection Regulation (GDPR)
  • Validate compliance with General Data Protection Regulation (GDPR)
  • Review the ability of Creative Manager, Inc. to demonstrate General Data Protection Regulation (GDPR) compliance to potential and existing customers
  • Validate the Creative Manager, Inc. framework for compliance, security, and continuous improvement

This will be accomplished by late April - early May and this page will be updated accordingly.

Can I use Workamajig on my mobile device?

You sure can! Workamajig is accessible from any mobile device, although some of our platform's more advanced features do require desktop access.

How long does it take to implement Workamajig once purchased?

The Traditional Implementation time is 2-3 months. This allows you to complete the basic training sessions, input your information, customize the system, test your workflow, deploy training and go live.

What type of training is offered with Workamajig?

Traditional training sessions are conducted over the phone using a browser-based session and are included in your subscription for free. A dedicated account manager/trainer is assigned to your account and will manage your implementation and ongoing support for the life of your account. Your trainer walks your team through a proven process to set up and configure Workamajig to your specific needs.

Is browser-based training the only option for Workamajig?

No, consultants are available for on-site training at an additional expense. They provide you with industry experience on how to set the system specifically for your needs. This option is useful for companies who prefer their training in a condensed timeframe and are able to learn at a faster rate.

Once the program is installed and working, what type of support is available to me?

Every Workamajig account includes virtually unlimited email support, with additional phone support and ongoing training.
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