Organizational Change Management Best Practices

August 31, 2023
5 minute read

What Is Organizational Change Management (OCM)?

In today's rapidly evolving business landscape, change is inevitable. Organizations must be able to adapt to stay competitive and thrive. 

Organizational design and change management is the process of planning, implementing, and monitoring changes in an organization. It is a crucial aspect of any business because it helps ensure that changes are implemented smoothly and without issue.

There are three levels of change management:

  • Change management for individuals
  • Change management for organizational projects and objectives
  • Enterprise change management

Without effective organizational change management, transitions can be unpredictable, costly, and detrimental to employee morale and development. Therefore, it is crucial for companies to invest in organizational change management processes and to look into organizational change management models and organizational change management strategies that guide and support employees through organizational changes.


Change Management Core Areas

There are three core areas in organizational change management to help facilitate seamless transitions: communication, training, and change readiness.


Communication plays a vital role in successfully implementing change within an organization. Effective communication involves clear and authentic messages that are tailored to the beliefs and thoughts of the recipients. It also requires active listening and feedback from the recipients, ensuring their commitment and acceptance of the change. 

Involving key stakeholders in the change process and understanding their requirements and expectations through stakeholder analysis is crucial for success. Without a proper communication plan, the change process can fail.


Training plays a crucial role in ensuring the success of any change initiative. By providing employees with the necessary knowledge and skills, training helps them adapt to the changes and navigate through them effectively. 

It is essential to identify the need for organizational change management training by assessing how the changes will benefit the organization and conducting a needs assessment survey. Choosing the right training solutions (such as cost-effective online programs that offer anytime, anywhere access, can make training more convenient and accessible for employees.

Empathy towards employees is also important, as addressing their concerns and helping them navigate through the changes can increase their acceptance of the new initiatives. Encouraging collaboration by involving employees in the organizational change management process and valuing their perspectives can also contribute to a smoother transition.

Change Readiness

Change readiness involves taking a critical look at the organization's resolve, fit, and capacity to successfully deliver the benefits of a proposed program or project. By assessing their readiness for change, organizations can identify any gaps or areas that need improvement in order to ensure a smooth transition. 

Being ready for change also involves having a positive outlook and being open to new possibilities. Optimists tend to be more enthusiastic and positive about change, which can help drive motivation and engagement within the organization. 

Additionally, good change awareness practices, such as scanning the environment for opportunities and planning for the future, can contribute to change readiness. By being proactive and forward-thinking, organizations can better anticipate and adapt to changes in their industry or market.

Organizational Change Management Best Practices

The organizational change management process typically involves five steps: planning, preparation, implementation, monitoring, and evaluation. Here are organizational change management principles or best practices so you can facilitate efficient organizational change management across all stages.

Understand Company Culture And Change Readiness

Organizational culture refers to the values, beliefs, and behaviors that shape the way people work within a company. By understanding the existing culture, change managers can tailor their strategies and interventions to align with the organization's values and norms. This helps to create a smoother transition and increases the likelihood of successful change implementation. 

Additionally, assessing change readiness allows change managers to gauge the organization's preparedness for change and identify any potential barriers or resistance that may need to be addressed.

Create Concrete Goals And KPIs

When it comes to your organizational change management approach, creating concrete goals and key performance indicators (KPIs) is a good practice that sets the foundation for success in tracking organizational effectiveness and change management. These goals and KPIs provide a clear direction and measurable targets for your organizational change management efforts. 

By establishing specific metrics to track, organizations can effectively measure the impact of their change initiatives and make informed decisions based on the results. Whether it's reducing unauthorized changes, increasing changes that meet customer requirements, or improving the overall success rate of changes, having tangible goals and KPIs allows for better accountability and progress tracking. 

Additionally, these goals should align with the company's overall objectives and vision, ensuring that the organizational change management efforts are in line with the broader organizational goals.

Identify And Manage Affected Parties

Understanding the individuals and groups who will be impacted by the change and taking proactive steps to address their needs and concerns is paramount in organizational change management. By identifying the affected parties, organizations can develop targeted communication and engagement strategies to ensure that everyone is informed and involved in the change process. This helps to build trust and buy-in, as well as minimize resistance and negative impacts on morale. 

Managers play a crucial role in this process by actively listening to employees, addressing their questions and concerns, and providing the necessary support and resources to facilitate a successful transition. By taking a people-centered approach to organizational change management, organizations can increase the likelihood of success and achieve positive outcomes for all stakeholders involved.

Create And Follow An OCM Roadmap

In your organizational change management process, it is highly recommended to create a change management roadmap and adhere to it. This roadmap (or organizational change management organizational structure) provides a structured approach that guides the organization through the process of implementing and managing change. 

By following a defined plan, businesses can minimize resistance, ensure alignment with organizational goals, enhance the effectiveness of change initiatives, and improve communication and collaboration during the change process. It also helps in minimizing disruption and staying on track.

To manage your roadmap, you can use project management tools like Workamajig. Workamajig is the only project management tool built for creative teams. You can use it to track tasks and milestones, and consolidate all communications across different project phases.

Research conducted by Prosci has shown that using a structured organizational change management approach significantly increases the likelihood of meeting project objectives. Therefore, having a well-structured roadmap is crucial in successfully navigating organizational change.

Build A Communication Strategy

Effective communication plays a vital role in helping employees understand the reasons behind the change and how it will impact them. 

Ask the following questions:

    • Who needs to hear the message?
    • What is the message? Be clear about your goals and help employees understand what’s in it for them.
  • Who will deliver the message? 58% of employees want to receive communications about the personal impacts of change directly from supervisors. As for business impact, they want to hear them from the CEO.
  • How often will the message be delivered? Communicate consistently and actively.
  • How can employees provide feedback? Use feedback forms and frequent check-ins to involve employees in the transition plans.

Creating an organizational change management communication plan involves assessing the situation, understanding the needs of stakeholders, and ensuring a consistent flow of information. It also includes stakeholder engagement and feedback management to address any concerns or questions that may arise.

Ensure Visible Leadership

Research has shown that having active and visible executive sponsorship is the most important contributor to the success of a change initiative. When leaders actively guide the organization through change and participate visibly throughout the process, it creates a sense of trust and accountability in the workplace. This visibility allows employees to feel supported and engaged, leading to better performance and collaboration. 

By practicing visible leadership behaviors, leaders can inspire and empower their teams to embrace change and work towards achieving the organization's objectives.

Celebrate Wins Often

Celebrating wins often is a good practice in organizational change management. It not only boosts morale but also reinforces the positive outcomes of the change initiatives. 

By celebrating small wins, organizations can stimulate dopamine release, which plays a crucial role in habit formation and sustaining positive change. Change managers should make it a point to celebrate wins with their staff, sharing evidence of success in meetings or with departmental teams. This fosters a culture of appreciation and recognition, encouraging employees to stay committed to the change process


How Workamajig Can Help You Implement A Successful Organizational Change Management Initiative

Effective organizational change management is crucial for the success of any company. It involves implementing strategies and processes to navigate through organizational changes and ensure smooth transitions.

To facilitate this, you’ll need a flexible tool to manage work and communication like Workamajig. Workamajig is the only project management tool built for creative teams. It allows you to tailor-fit your software according to your workflow and needs.

With Workamajig, you can incrementally introduce workflow improvements and solicit relevant feedback from your stakeholders. You can also efficiently track productivity to see if you’re meeting your organizational change management KPIs.

By adopting organizational change management practices, companies can create a culture of adaptability and continuous improvement. This enables them to stay competitive in a rapidly changing business environment. 

Change management is not just about managing changes; it is about driving success and growth for the company.

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