The Workamajig Blog
Have your clients ever complained about not being ‘in the know’ about the status of their projects?
Have you ever waded deep into a project without knowing who to email in case of an emergency?
Do you routinely find yourself “winging it” on large projects, running pillar to post to figure out the next step?
If you’ve answered ‘yes’ to any of these questions, you might be in need of a client communication plan.
We all have those clients. Those who expect so much but appreciate so little. Those that complain frequently, demand extra work, and are still unsatisfied. You know: those that cause you to stay late in the office on a Friday night. Some call them “clients from hell.” Others may call them worse (behind their backs, of course). No matter what name you give them, however, these difficult clients will always exist.
Communication. It's the straw that stirs the drink in the world of project management – and in really successful business and client management in general. Poor communicators don't last long in the daily rat race. Even the loud screamers and the squeaky wheels know how to communicate well... albeit in a whiny and manipulative way... but it seems to work for them.